Keys to Keys: An Introduction to the Collision Repair Process

This session provides an in-depth overview of collision repair facility operations and the technical workflow behind vehicle restoration. This session equips insurance brokers with a thorough technical understanding of the entire 9-stage collision repair journey, enabling them to confidently guide clients through the claim workflow and set realistic timeline expectations. By mastering key concepts like OEM repair procedures, diagnostic scanning, and ADAS calibrations, brokers can clearly communicate complex vehicle restoration requirements to policyholders.

Additionally, we will examine key operational departments within a repair facility, the necessity of diagnostic scanning for modern vehicle modules, and ADAS (Advanced Driver Assistance System) calibration requirements. Finally, brokers will learn about Canadian Electric Vehicle (EV) trends, analyzing zero-emission vehicle market share and the factors closing the repair cost gap between EVs and internal combustion engine vehicles. Insurance professionals will leave with a clear technical understanding of collision repair timelines, claim workflows, and key considerations affecting auto insurance claims.

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