In an industry facing increasing complexity, clarity has become one of the broker’s most powerful advantages. In this energizing keynote, Canadian entrepreneur and Dragons’ Den star Manjit Minhas shares how brokers and leaders can connect more effectively by simplifying complexity, communicating with confidence, and building trust in every interaction. With practical insights drawn from her experience scaling a national brand, Manjit shows how clear communication, consistent messaging, and resilient leadership help teams stay aligned and clients stay engaged — even in challenging conversations.

A candid, human‑centred conversation with industry leaders on one of the most important questions in our industry: who truly owns the consumer? This session focuses on trust, communication, and the shared responsibility each part of the system carries in shaping the policyholder experience.

Kick off the evening’s festivities at our Gala Mixer—refreshments, conversations and a chance to connect.

Celebrating excellence across Ontario’s broker channel. Winners announced live at the Awards of Excellence. Get your ticket — nominate today.

Innovation in insurance doesn’t start with technology — it starts with how we think. In an industry shaped by regulation, legacy systems, and rising expectations for transparency and fairness, creativity becomes a strategic advantage. Duncan Wardle, former Head of Innovation & Creativity at Disney, shows brokers how to unlock new ideas inside a system built on rules, how to design experiences that feel more human in an AI‑accelerated world, and how to collaborate across carriers, regulators, and partners to build what comes next. This keynote reframes innovation as a mindset, not a department — giving brokers practical tools to challenge assumptions, spark curiosity, and turn constraints into catalysts for better client experiences and stronger industry outcomes.

Political decisions — from regulatory reform to affordability measures to climate‑related policy — have shaped Canada and Ontario’s insurance landscape more in the last 18 months than in the previous decade. These shifts affect consumers, markets, and the broker channel in ways that are often misunderstood. In this fireside conversation, IBAO CEO Colin Simpson sits down with former Prime Minister Stephen Harper and former Premier and federal Liberal leader Bob Rae to explore how political risk, economic uncertainty, and public policy influence the insurance system, and why broker advocacy plays a critical role in protecting consumer choice and stability. This is a candid, accessible discussion about how decisions are made, how influence works, and how brokers can stay ahead of change rather than react to it.

This panel brings together industry leaders to explore how carriers, brokers, and partners can align around a shared blueprint for the future. The conversation focuses on collaboration, innovation, and the practical realities of building a system that works better for consumers and strengthens the broker value proposition.

Building on insights from former Prime Minister Stephen Harper and former Premier Bob Rae, this session brings the conversation home to Ontario. IBAO’s lead government relations consultant breaks down how political uncertainty, regulatory shifts, affordability pressures, and economic decisions are shaping the insurance environment, and what brokers can do to influence outcomes. This session explores how political decisions translate into real‑world impacts for consumers, markets, and broker operations. Participants will learn where advocacy matters most, how to stay ahead of change, and what practical steps the broker community can take to strengthen its voice in Ontario.

Hosted by YBC