Insurer Townhalls

Insurer Townhalls

October 19 | 9:30AM—12:30PM

Intentional Leadership

Joanna Marra, Director, Wellness
Joanna Marra, Director, Wellness
Aneika Ince-Mercer, Associate, Vice-President of Leadership Development CAA, Club Group
Aneika Ince-Mercer, Associate, Vice-President of Leadership Development CAA, Club Group

Leadership is a mindset, not a position. Learn how to be intentional with your leadership abilities. Understand how even the most stressful situations can be used towards success. Explore how to flex your critical muscles to be a true leader

All about MGAs in Canada

Kent Pitkin, CAMGA President
Kent Pitkin, CAMGA President
Michael Lough, CAMGA Chairman
Michael Lough, CAMGA Chairman
Steve Masnyk, CAMGA Executive Director
Steve Masnyk, CAMGA Executive Director

MGAs have evolved a lot in recent years, and despite their increasing value, and sophisticated products and services, there remain many myths around what an MGA is and what it is not. Come and learn what exactly MGAs are, how they work and how they can be a broker’s market of choice. 

Boosting your business results through sustainability

Brendan Seale, AVP & Head of ESG at Definity
Brendan Seale, AVP & Head of ESG at Definity

In a world (and industry) being shaped by climate change, inequity, and a lack of affordability, businesses are increasingly expected to contribute to addressing society’s challenges—and their success may depend on it. In this session, Brendan Seale, AVP & Head of ESG at Definity will help you identify simple steps you and your team can take to drive revenue, reduce risk, cut costs, and attract talent through improved social impact. 

Redefining the Modern Mutual: Jeopardy! with Gore Mutual Insurance

Kate Hogan, Vice President, Broker Engagement and Performance
Kate Hogan, Vice President, Broker Engagement and Performance
Join Gore Mutual Insurance for a speed-round of Jeopardy! Audience members will pick the category and prize amount, and Gore leaders will be quizzed on industry trends, insurance fundamentals and our approach to defining what it means to be a modern mutual. Compete against your fellow brokers, learn about our business, the industry, and of course, see if you have what it takes to be a Jeopardy champion. Brokers who select the hidden “Daily Double” will also win a $5,000 donation in their name to one of three charity partners! 

The Science Behind Effective Sales

Adrian Savulescu, Principal Behavioural Scientist, Behavioural Economics, Intact Lab
Adrian Savulescu, Principal Behavioural Scientist, Behavioural Economics, Intact Lab
The world of sales is highly competitive—learn how to use behavioural science to really connect with customers. In this session, you’ll get the inside look on the latest research on human behaviour, decision-making and motivation from the experts at Intact Lab, and find out how to leverage this knowledge to create more effective sales strategies.  

How Technology & Innovation are Improving the Claim Customer Experience

Andy Alijohn—Assistant Vice President, Claim
Andy Alijohn—Assistant Vice President, Claim
Gavin Mascarenhas—Vice President, Claim
Gavin Mascarenhas—Vice President, Claim
How is Travelers using innovation and new technologies to advance the claim experience for customers? Tune in for a discussion on real world examples of how more sophisticated technology is helping customers settle claims quickly and accurately—especially important given the changing weather patterns that continue to impact our industry.

Wawanesa Today: A Canadian Owned Mutual Company Focused on Helping Brokers Succeed

Anna McCrindell, SVP & Chief Operating Officer - East
Anna McCrindell, SVP & Chief Operating Officer - East
Jeff Goy, President & CEO
Jeff Goy, President & CEO
Susan Williams-Bonet, Vice-President, Ontario
Susan Williams-Bonet, Vice-President, Ontario
Hear from Wawanesa’s CEO and Ontario leadership team, featuring a discussing on the road ahead for our industry. You’ll learn how Wawanesa is supporting brokers in growing their businesses, helping members in their time of need, and how our industry can play a bigger role in climate resiliency—one of the biggest issues of our time. As always, Wawanesa wants to hear from brokers and audience questions are encouraged. 
© 2025 IBAO. All rights reserved.